Terms & Conditions – facai68 Online Casino Malaysia

These Terms and Conditions ("Terms") govern the relationship between facai68 ("the Company", "we", "us", "our") and any individual ("Player", "you", "your") who accesses or uses the facai68 platform, website, games, or any associated services made available at facai68.org ("the Platform"). By registering an account, accessing the Platform, or placing any wager, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with the facai68 Privacy Policy and any specific game or promotion rules published on the Platform.

These Terms constitute a legally binding agreement. If you do not accept these Terms, you must immediately cease accessing or using the facai68 Platform. Continued use of the Platform following any update to these Terms constitutes your acceptance of the revised Terms.

Access to and use of the facai68 Platform is restricted to individuals who satisfy all of the following eligibility criteria:

• You are at least 21 years of age. facai68 strictly enforces a minimum age of 21 in compliance with international gaming authority standards applicable to casino-style gambling services.
• You are accessing the Platform from a jurisdiction in which online gambling is not prohibited under applicable law.
• You are acting on your own behalf and not on behalf of another individual or legal entity.
• You have not been previously excluded or banned from the facai68 Platform.
• You are not a current employee, contractor, director, officer, or close associate of facai68 or any of its affiliated companies or gaming service providers.

facai68 reserves the right to request documentary evidence of age, identity, and residential address at any time. Failure to provide satisfactory documentation within the timeframe specified may result in account suspension and forfeiture of pending withdrawals pending the conclusion of the verification process.

To access the full range of facai68 services, you must register a player account. Each player is permitted to hold one (1) active account only. The creation of multiple accounts ("multi-accounting") by the same individual is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of all balances.

When registering, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, and a valid email address. You are responsible for maintaining the accuracy of this information and must promptly notify facai68 of any changes via the live chat support channel.

• You are solely responsible for maintaining the confidentiality of your login credentials.
• You must not share your account credentials with any other person.
• All activity conducted under your account credentials is your sole responsibility.
• You must notify facai68 immediately if you suspect unauthorised access to your account.
• Accounts registered using false identity information will be permanently closed without recourse.

facai68 reserves the right to refuse registration to any individual at its sole discretion and without being required to provide reasons for such refusal.

All financial transactions on the facai68 Platform are conducted in Malaysian Ringgit (MYR). Approved deposit methods include, but are not limited to: Maybank2u, CIMB Clicks, Public Bank, Hong Leong Bank, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX. The Company reserves the right to add, remove, or modify available payment methods at its discretion.

Deposits: Deposits made via approved channels are credited to your account balance in real time or within the timeframe specified for the selected payment method. Minimum deposit amounts vary by payment method and are displayed at the point of transaction.

Withdrawals: Withdrawal requests are subject to the following conditions:

• The Player's account must have completed KYC verification before any withdrawal is processed.
• Withdrawals will only be processed to the same payment method used for the originating deposit, where technically possible, as part of anti-money laundering compliance.
• Any active wagering requirements attached to bonus funds must be fulfilled before a withdrawal of bonus-derived winnings can be processed.
• facai68 targets a processing time of 30 minutes for verified accounts during business operating hours. Actual processing times may vary.
• The Company reserves the right to conduct additional security checks on withdrawal requests, which may extend processing times.

facai68 offers various bonuses and promotional offers to eligible Players from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and VIP programme rewards. All bonuses are subject to specific terms and conditions published alongside the relevant promotion, which shall take precedence over these General Terms in the event of any conflict.

• Bonuses are offered at the sole discretion of facai68 and may be modified, suspended, or withdrawn at any time without prior notice.
• Wagering requirements must be fulfilled within the time period specified for each promotion. Unused bonus funds and associated winnings will be forfeited upon expiry.
• Players who are found to have abused or manipulated bonus offers — including through multi-accounting, collusion, or exploiting technical errors — will have their bonuses voided and their accounts suspended.
• facai68 reserves the right to exclude any Player from any promotion at its sole discretion.

Each game available on the facai68 Platform is governed by its own set of rules, which are accessible within the game interface or the Platform's help section. In the event of any inconsistency between game-specific rules and these Terms, the game-specific rules shall prevail in relation to the conduct of that game.

All Random Number Generator (RNG) games are certified by independent testing laboratories and operate in accordance with published Return to Player (RTP) percentages. Live casino games are operated using physical equipment under controlled conditions in licenced studios. facai68 does not have the ability to influence the outcome of any certified game.

In the event of a technical malfunction or error during gameplay, the Company reserves the right to void the affected game round and return the wagered stake to the Player's account. Winnings generated as a result of a demonstrable technical error shall not be valid and will not be paid out.

The following activities are strictly prohibited on the facai68 Platform and constitute grounds for immediate account suspension and potential legal action:

• Using the Platform for any fraudulent, money laundering, or other illegal purpose.
• Creating multiple accounts, whether in your own name or using third-party details.
• Using automated software, bots, artificial intelligence tools, or any other non-human means to interact with the Platform or games.
• Exploiting software bugs, glitches, or technical errors for financial gain.
• Collusion with other Players to gain an unfair advantage in any game.
• Attempting to interfere with, disrupt, or gain unauthorised access to the Platform's systems or infrastructure.
• Providing false identity information at registration or during KYC verification.
• Charging back or reversing a deposit transaction after using the associated funds on the Platform.

All content available on the facai68 Platform — including but not limited to the facai68 brand name, logo, website design, game interfaces, text, graphics, and software — is the proprietary property of facai68 or its licenced content providers and is protected by applicable intellectual property laws. No content from the facai68 Platform may be reproduced, distributed, modified, publicly displayed, or used commercially without prior written authorisation from the Company.

By registering an account, you are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence terminates automatically upon closure of your account.

To the maximum extent permitted by applicable law, facai68 shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, data, or goodwill, even if the Company has been advised of the possibility of such damages.

The Platform is provided on an "as is" and "as available" basis. While facai68 takes all reasonable steps to ensure continuous availability, the Company does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. facai68 shall not be responsible for any internet connectivity issues, hardware failures, or other factors outside its control that affect your access to the Platform.

facai68 is committed to providing a safe and responsible gaming environment. The Platform is strictly for players aged 21 and above. We provide a range of responsible gaming tools accessible from your account dashboard, including:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account.
• Loss Limits: Restrict the maximum amount you can lose over a defined period.
• Session Time Alerts: Receive notifications when you have been playing for a defined duration.
• Reality Checks: Periodic pop-up reminders displaying your net session result.
• Self-Exclusion: Request temporary or permanent exclusion from the Platform. Self-exclusion requests are processed immediately.
• Account Cooling-Off: Take a short break from gambling without permanently closing your account.

If you believe your gambling behaviour has become problematic, we strongly encourage you to use the self-exclusion tool and to seek assistance from a qualified support organisation. Further information is available on our Responsible Gaming page.

facai68 reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, including but not limited to circumstances where:

• The Player has breached any provision of these Terms.
• The Player is found to have provided false, inaccurate, or misleading information.
• The Player's account is suspected to be involved in fraudulent activity, money laundering, or other illegal conduct.
• The Player's account is subject to a chargeback, payment dispute, or reversal.
• Continued operation of the account is determined to pose a risk to the financial integrity of the Platform.

Upon account closure initiated by the Player (other than through self-exclusion), any balance remaining in the account will be returned to the Player via the original deposit method following completion of any pending verification requirements.

facai68 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the facai68 Privacy Policy. The Company implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

These Terms shall be governed by and construed in accordance with the laws applicable under the international gaming authority framework under which facai68 operates. In the event of any dispute arising from or in connection with these Terms or your use of the Platform, both parties agree to first attempt resolution through good-faith negotiation. Disputes that cannot be resolved through negotiation may be referred to the dispute resolution mechanism provided by the Company's licensing authority.

All communications between the Company and the Player shall be conducted in English. Any translation of these Terms is provided for convenience only; the English version shall prevail in the event of any inconsistency.

facai68 reserves the right to amend, modify, or update these Terms at any time. Material changes will be notified to Players via the Platform or by email to the address registered on the account. The updated Terms will take effect from the date specified in the notification. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. Players who do not accept the revised Terms must cease using the Platform and request account closure.

For any questions, concerns, or complaints regarding these Terms and Conditions, or regarding your facai68 account, please contact our Customer Support team:

• Live Chat: Available 24/7 via the Platform's live chat widget
• Email: [email protected] (plain text — not a clickable link)

facai68 aims to respond to all written enquiries within 48 hours. For urgent account security matters, live chat support is the recommended contact channel as it provides immediate access to the support team around the clock, including Malaysian public holidays.